Terms of service

Welcome to Rosa Novae. These Terms of Service ("Terms") govern your access to and use of our website, including the purchase of products and services available through our store. By accessing or using this website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You will use this website only for lawful purposes.
  • You will not engage in activities that disrupt or interfere with the security or functionality of the website.

Rosa Novae reserves the right to refuse service, suspend accounts, or cancel orders at our sole discretion when necessary.

2. Products & Availability

We strive to present accurate product descriptions, pricing, images, and other information on our website.

However, please note:

  • Product colors may vary depending on your screen or device settings.
  • Product measurements may vary slightly due to manual measurement.
  • Product availability is subject to change without prior notice.

We reserve the right to update, discontinue, or limit the availability of any product at any time.

3. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise specified.

Orders will only be processed after payment has been successfully authorized.

We reserve the right to:

  • Correct pricing, typographical, or technical errors.
  • Decline or cancel orders suspected of fraudulent activity.
  • Cancel orders due to inventory shortages or system errors.

If your order is canceled after payment has been received, a full refund will be issued to your original payment method.

4. Order Acceptance

Submitting an order does not guarantee its acceptance.

We may refuse or cancel an order for reasons including, but not limited to:

  • Product unavailability
  • Payment authorization failure
  • Pricing or inventory discrepancies
  • Suspected fraudulent activity
  • Shipping limitations
  • Violation of these Terms

5. Shipping

All shipments are subject to our Shipping Policy.

While we make every effort to process orders promptly, delivery may be affected by circumstances beyond our control, including carrier delays, weather conditions, public holidays, or inaccurate shipping information provided by the customer.

Shipping addresses cannot be changed once an order has entered processing.

Please refer to our Shipping Policy for additional shipping information.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Returned merchandise must meet all applicable return requirements before a refund, replacement, or store credit can be approved.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Icons
  • Product descriptions
  • Text
  • Website design and layout

is the exclusive property of Rosa Novae and is protected by applicable copyright, trademark, and intellectual property laws.

No material may be copied, reproduced, distributed, modified, republished, or otherwise used without our prior written permission.

8. Acceptable Use

By using this website, you agree not to:

  • Violate any applicable laws or regulations.
  • Upload viruses, malware, or harmful software.
  • Attempt unauthorized access to our systems or networks.
  • Engage in fraudulent or deceptive conduct.
  • Disrupt the normal operation or security of the website.

Failure to comply with these Terms may result in account suspension, order cancellation, or legal action where appropriate.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Rosa Novae is not responsible for the content, policies, or privacy practices of any third-party websites. Your use of third-party websites is at your own risk.

10. Disclaimer

Our website and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Rosa Novae disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website availability.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Rosa Novae shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website or the purchase of our products.

Our total liability for any claim shall not exceed the amount paid for the applicable order.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

13. Changes to These Terms

We reserve the right to revise or update these Terms of Service at any time without prior notice.

Any revisions become effective immediately upon publication on this page. Your continued use of the website constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes arising from or relating to these Terms or the use of this website shall be resolved by a court of competent jurisdiction.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Rosa Novae

Email: hello@rosanovae.com

Business Address:

10040 Kenilworth Way
San Jose, CA 95127
United States

Not a Return Address

Our Customer Support team typically responds within 24–48 business hours and is happy to assist you.