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Whether you have a question about your order, need styling advice, or simply want to say hello, the Rosa Novae team is always happy to hear from you.
We're committed to providing thoughtful support and making every shopping experience effortless from beginning to end.
Email:
hello@rosanovae.com
For faster assistance, please include your order number (if applicable) along with a brief description of your inquiry.
Our Customer Care team typically responds within 24–48 business hours.
Monday – Friday
9:00 AM – 5:00 PM (PST)
Closed on weekends and U.S. public holidays.
Rosa Novae
10040 Kenilworth Way
San Jose, CA
United States
Please Note: The address above is not a return address. Please do not send returned merchandise to this location. If you wish to return an item, please contact us first so we can provide return authorization and the correct return instructions.
Before reaching out, you may find the answers you're looking for in our:
These pages cover many of our most frequently asked questions and may provide immediate assistance.
At Rosa Novae, we believe every customer deserves exceptional care. Whether you're shopping with us for the first time or returning for another favorite piece, we're dedicated to offering reliable support every step of the way.
Thank you for choosing Rosa Novae. We appreciate your trust and look forward to assisting you whenever you need us.
🌹 Thoughtful Service. Timeless Style. Always.
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