Shipping policy

Thank you for shopping with Rosa Novae. We are dedicated to providing a reliable, secure, and hassle-free shipping experience. Please review the following Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

Orders are processed Monday through Friday, excluding weekends and public holidays.
Processing times may be extended during peak shopping seasons, holidays, or promotional events.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Options

We currently ship within the United States.

Standard Shipping

Orders: $0.00–$49.99
Shipping Fee: $12.00

Free Standard Shipping

Orders: $50.00 and above
Shipping Fee: FREE

Expedited Shipping

Orders: $0.00–$99.99
Shipping Fee: $18.00

Free Expedited Shipping

Orders: $100.00 and above
Shipping Fee: FREE

Order Tracking

Once your order has been dispatched, you'll receive an email containing your tracking number.

Please allow 24–48 hours for tracking information to become active after shipment.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Rosa Novae is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information.

Once an order has entered processing, the shipping address cannot be modified.

Delivery Limitations

Please note the following:

We currently ship within the United States only.
We do not deliver to APO, FPO, or DPO military addresses.
Packages returned because they were unclaimed or due to an incorrect shipping address may require additional shipping fees before they can be reshipped.

Lost or Damaged Packages

Once a package has been transferred to the shipping carrier, Rosa Novae is not responsible for packages that are lost, stolen, delayed, or damaged during transit.

If your package arrives damaged, please contact the shipping carrier directly to file a claim. Please retain:

The damaged item
Original packaging
Shipping label
All packing materials

These materials may be required during the carrier's investigation.

If you need assistance, please contact us at hello@rosanovae.com, and we'll be happy to help.

Business Address Notice

The address below is provided for business correspondence only and is not a return address.

Please do not send returned merchandise to the address below.

To initiate a return, please contact our Customer Support team first to receive return authorization and the correct return instructions.

Contact Us

Rosa Novae

Email: hello@rosanovae.com

Business Address:

10040 Kenilworth Way
San Jose, CA 95127
United States

Not a Return Address

If you have any questions regarding shipping or your order, please contact hello@rosanovae.com. Our Customer Support team typically responds within 24–48 business hours and is always happy to assist you.